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What is component and shared rule set types?

If you go to category tab in the rule set, you can see a drop down for 'Ruleset Type'. Different types of rulesets are 'Standard','Component','Shared'. Let us understand about component and shared ruleset types. Component ruleset A component ruleset contains rules that are designed to encapsulate a specific functionality, that is reusable across multiple applications. When a component ruleset is installed in multiple systems, the class of the object may vary from system to system.

2018/04/20 · Case Management

Why declare index are not part of decision category?

Declare Index rules are not in the Decision category because Like all four other declarative rule types, Rule-Declare-Index rules execute automatically as soon as they are created. And like all four other declarative rule types, individual Rule-Declare-Index rules are not explicitly referenced by any other rules. They quietly carry out their assigned mission bidding, automatically and as-required. Unlike the other four declarative rule types, Rule-Declare-Index rules are part of the SysAdmin category. That's because they function similar to database views, a concept that system administrators may already understand. Index rules automatically add and delete instances of a concrete class derived from the Index- base class. For example, the standard Rule-Declare-Index rule named Work-.PartyURI writes out instances of Index-WorkPartyURI that support searches by party. On the Process Work panel, the Search for Work Associated with me by party function uses these index instances to rapidly fetch those that reference me as the Originator or Customer or another party.

2018/04/20 · Case Management

Can External operator complete an assignment if the work object is locked by internal user?

Directed Web Access (DWA) processing sends an email message containing a hyperlink to an external user, allowing the user to perform an external assignment. If that external user is processing an assignment on a work object that has a second assignment that an internal user is processing, what happens when the work object is locked while the internal user works her assignment? The external user cannot obtain access the assignment while another assigned operator has the work object locked. But the external user can use the DWA hyperlink to access the DWA assignment any time when the work object is not locked. That is, the link provides exclusive-access, not one-time-only access. The DWA link works as long as the assignment is present and has not yet been performed.

2018/04/20 · Case Management

While testing our application, I opened a work object , but the display indicated that the work object was locked. Why?

Whenever you open a work object in a modifiable mode, such as the Perform form, your requestor acquires a system lock so that no one else can alter the work object until you are done with it. If you lose your session while such a form is presented, for instance by closing the browser window, or if your session times out from inactivity, the lock is later released, normally one hour after the time the lock was established. Locking can arise from three sources: 1. The most common reason a work object is locked is that someone else is working on it. The Lock form indicates who has the object locked. 2. The next most common reason is that you were working on this work object earlier, but then your session timed out or you lost the browser -- and the time since this occurred is still within the one hour that the lock is held. In this case, you can click the Release Lock button at the bottom of the form. 3. Rarely and briefly, a work object is locked by the operator System. This occurs when an assignment on that work object has reached its goal, deadline, or late time, and the Pega-ProCom agent locks the work object for a short time to process the service level event. If you receive such an indication that a work object is locked by the system, just close the Lock form and try again.

2018/04/20 · Database

What is the difference between Process Commander's concept of a work object and ordinary database records?

Use work objects in your applications wherever the concept of units of work is relevant. Pegasystems has made major investments building work object capabilities and they add a lot of value even if your application doesn't naturally appear to benefit from using flows. By using work objects, users automatically create history information which is useful in understanding how a decision was made and to enables the use of reporting and analytics capabilities. By default, databases treat most rows of a table as equal. Work objects have a life cycle - an initial period of change, followed in most cases by a longer period of no change, when the work is "done" or resolved. (Of course, because work objects are stored in a conventional relational database, the full power of searching, sorting, and reporting is available for both open and resolved work objects.)

2018/04/20 · Case Management

What are different ways to wait for the parent case till all the sub cases are resolved?

There are multiple options exist if we want the parent flow to wait for the spun-off child cases to complete. 1. Route to a Workbasket Assignment with no Flow Actions. 2. Route to a Worklist Assignment with a single Flow Action that wraps back on that Assignment. 3. Use a Wait Shape. For options one and two (above) to continue, a Ticket, typicallyAllCoveredResolved, must be associated with a different shape usually within the same flow. A Workbasket name must be specified when using the Wait Shape option; deferred@pega.com being the default value, hence it is somewhat similar to option one. The "Case Dependency" option within a Wait Shape supports "Any" and "All" join conditions. The scope of this join condition is a single subcase type having reached a certain status. Note that the AllCoveredResolved Ticket approach is similar to the "All" option with the exception of supporting multiple subcase types while requiring that each subcase achieve a "Resolved" status.

2018/04/20 · Database